Evidation

Frustrating Experience with Study Payments and Support at Evidation

The basic platform for answering questions and reading articles on Evidation is fine, but my experience with their studies has been overwhelmingly negative. I participated in a cardiac risk study that required virtual visits and logging my blood pressure several times a day. However, the devices provided had constant technical issues, and I had to troubleshoot frequently. Communication from the study team was a mess—despite following their instructions for returning the devices, I kept receiving emails and texts saying I hadn’t returned them, even after FedEx confirmed delivery. When I had to withdraw from the study due to a new medication, it took weeks of constant follow-ups to get my information updated properly. Even though I completed all required tasks, including a rescheduled virtual visit, I never received the payment for it, and it still shows as incomplete on my dashboard. I’ve reached out multiple times to get this resolved, but support has been unresponsive. A manager even scheduled a call with me and never followed through. At this point, I doubt I’ll ever receive the final payment I’m owed.

Really good encouragement to be active and rewards you for being healthy.

I love it, but it isn’t as engaging as other apps out there. You earn points extremely fast though in comparison to other apps. I wish they gave more things to do, when you run out of surveys the app doesn’t supply them that quickly.